At Chase Window Company we strive to offer our customers the very best in quality products and quality workmanship. It’s very important to us that all our customers receive the level of service they would expect from a leading window company, whose reputation has been built on providing excellent all-round service, and total customer satisfaction since 2002.
Our installation teams are well aware of the high standards we expect from them, and that includes not only the installation process, but right down to cleaning up after the job has been completed. You can expect curtesy at all times and a job carried out in a timely manner, with every consideration to your particular circumstances.
Our product suppliers’ guarantees are also your guarantees ensuring all products supplied by us are up to standard and are of the highest quality workmanship.
We take customer satisfaction seriously, so as a founder member of the Double Glazing & Conservatory Ombudsman Scheme (DGCOS), we feel you deserve to have that extra peace of mind. The DGCOS is a voluntary scheme, in which Accredited Installers are continually assessed to ensure consumers are satisfied with the products and services they have received.
All customers will receive comprehensive protection throughout the buying, installation and after sales service experience. We strongly advise you to check if your chosen installer is on the DGCOS national Network of Accredited Installers before placing any order.
The DGCOS entitles you to:
- Free quotes from Fully Vetted Installers
- Free Advice Line- 0845-053-8975
- Free Deposit Protection*
- Free Comprehensive Guarantee
- Free Insurance Backed Guarantee*
- Free Use of Inspectors, Mediators and the Ombudsman
- Free service to investigate any complaints
- Free Access to a Compensation Fund to honour Ombudsman awards
- Insurance backed 10 year guarantee on products and services
*DGCOS insists every customer of every member receives the protection of these services through its Approved Supplier.