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Privacy Policy

CHANGES TO THE PRIVACY NOTICE & YOUR DUTY TO INFORM US OF CHANGES

This privacy notice was last updated on 22 May 2018

It is important that the information we hold for you is complete, correct and up to date. Please keep us informed of any updates to your personal data.

HOW WE COLLECT YOUR PERSONAL DATA

Your personal data is collected in various forms:

  • Using our online web contact forms
  • Completing data collection forms in the showroom
  • Collecting data from telephone enquiries
  • Using our online quote generator platform

WHAT PERSONAL DATA DO WE COLLECT

The following data is collected from you:

  • Identity – first name, last name, title
  • Contact – telephone, email, installation address, home address, company address
  • Financial – card details when making card payments
  • Marketing and Communications

HOW WE USE YOUR PERSONAL DATA

We process and store your information to:

  • Provide quotes
  • Provide services
  • Process your order
  • Take payments
  • Manage our relationship with you

HOW LONG WE WILL USE YOUR PERSONAL DATA

We will only retain personal data where necessary for the purposes we originally collected it for and including for legal, accounting and reporting purposes.

SHARING YOUR DATA

  • We pass your information to DGCOS/Assure our insurance backed guarantee provider in order to register your contract/project with them to protect your deposit and guarantee the products. Please visit the DGCOS website for their privacy policy as we do not control this
  • We may also disclose information for legal reasons or to professionals should a dispute arise

MONITORING

We may monitor/record telephone calls to ensure that we carry out your instructions accurately, for training purposes and to improve our services.

IF YOU FAIL TO PROVIDE PERSONAL DATA

We need to collect personal data under the terms of our contract and in order to provide you with our services. If you fail to provide the necessary personal data to us we may have to cancel our contract with you. If this is the case, you will be notified at the time.

RIGHTS FOR INDIVIDUALS

You have a right to the following and may request information relating to the below rights using by telephone on 0208 366 6500 or email support@chasewindows.co.uk

  • Right of Access – you may obtain a copy of the data we hold for you
  • Right to Rectification – update inaccurate data we hold for you
  • Right to Erasure – you may request for your personal data to be erased from our systems. If you request this, we will do so as soon as possible. To allow us to keep the details of the products used on your contract for future service/guarantee requirements we will retain your name.
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object

We will respond to requests within 1 month of receipt

VISIT OUR FLAGSHIP HERTFORDSHIRE SHOWROOM

Over 11,000sq ft of space with of 6000 sq ft of purpose built showrooms, one of the largest home improvement showrooms in the North London, Hertfordshire and surrounding counties. With state of the art displays and kids area all under one roof.

Opening Hours: Monday – Friday 09:00 – 17:00 Saturday 10:00 – 16:00 Sunday 10:00 – 13:00

VISIT OUR SATELITTE ENFIELD SHOWROOM

Smaller showroom with limited range available but good for client convenience.

Opening Hours: Monday – Friday 13:00 – 17:00 Saturday 10:00 – 16:00 Sunday By Appointment Only

Contact Us

HERTFORDSHIRE SHOWROOM
Cobury House, Unit 1
11 Pindar Road
Hoddesdon, Herts
EN11 0BZ

ENFIELD SHOWROOM
189 Chase Side
Enfield, Middlesex
EN2 0QZ

Tel: 0208 366 6500

Sales: sales@chasewindows.co.uk
Support: support@chasewindows.co.uk

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